We want you to be completely satisfied with your purchase. If for any reason you are not, we are here to help. Please read our refund and return policy below:
Returns
You may return items within a set number of days from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please make sure that the item is securely packed to prevent any damage during return shipping.
Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or other specific reasons, such as:
[Items that cannot be returned]
Gift cards
Sale items (unless stated otherwise)
How to Return an Item
Contact Us: Reach out to our customer service team to initiate the return. You’ll need to provide your order number and reason for return.
Return Shipping: Once the return is authorized, we’ll provide you with return instructions. Customers are typically responsible for return shipping costs, except in cases where the item is defective or incorrect.
Inspection: After we receive the returned item, we will inspect it to ensure it meets the return criteria. If everything is in order, a refund will be processed.
Refunds
Once your return is processed and approved, we will issue a refund to your original payment method. Please note that refunds may take several business days to appear in your account, depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges. If you wish to receive a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If the item you received is damaged or defective, please contact us immediately. We will offer either a full refund or send you a replacement at no additional charge.
Final Sale Items
Items marked as “Final Sale” are not eligible for return, refund, or exchange. Please check your order carefully before completing your purchase.
Late or Missing Refunds
If you haven’t received your refund yet, first check with your bank or credit card company. There may be some processing time involved. If you’ve done this and still have not received your refund, please contact us.
